Silverback Store


( is a Web site of the Mountain Gorilla Conservation Fund.)

We can assure you that your shopping experience with commits us to your personal security and privacy.


For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name (where possible), but not the e-mail address. We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number and payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web pages and used to notify consumers about updates to our Web site. We do not make email addresses available to other organizations. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. uses "cookies" for the sole purpose of enhancing your shopping experience.

A cookie is a feature of your Internet Web browser, and most browsers are configured to automatically accept cookies. Cookies are files that your Web browser places on your computer's hard drive and which assign a unique identification code to your computer. Cookies do not enable us to retrieve from your computer any additional personal information about you other than information that you knowingly and willingly provide to through the order process or through sign up.

We use cookies to let us know whether you have visited previously; to provide relevant, personalized content; and to help us continue to improve site navigation, design, and content.
We do not partner with or have special relationships with any ad server companies. As a result of completing a transaction on our site, you will be subscribed to marketing emails, unless you have previously opted out of marketing emails.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address or writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information or transaction information. Consumers can have this information corrected by sending us an e-mail at the above address, calling us at the above telephone number or writing to us at the above address.

Ordering from our site is as secure as ordering via a catalog or using your credit card at your favorite restaurant. The media has played a large role in accelerating the myth that online shopping subverts your personal information any more than shopping anywhere else. If you shop from trusted merchants with an established brand, your online experience should be worry free. At, we have taken many precautions to insure that your shopping is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our Web site when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information.

We use PayPal as our source of payment method. For more information on PayPal’s security, please visit their site at . Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.


Mountain Gorilla Conservation Fund
P.O. Box 2211
Englewood, CO 80150-2211

or NEW physical address:
4380 S. Syracuse St. #320
Denver, CO 80237

Customer Service Phone:
Toll free: 1-866-Gorilla
Phone: 720-524-0272
Fax: 720-524-9516
International:  01-720-524-0272